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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here, we have compiled answers to some of the common queries we receive from our valued customers. If you have any further questions, feel free to contact our customer support team for assistance.

General Questions

Q: What are your business hours?

A: We are ready to receive your orders all day long 24/8

Q: How can I place an order?

A: Placing an order on our website is simple. Just follow these steps:

  1. Browse our product catalog and select the items you wish to purchase.
  2. Add the selected items to your cart.
  3. Proceed to the checkout page and enter your shipping and payment details.
  4. Review your order summary and click on the “Place Order” button to complete the process.

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the option that suits you best during the checkout process.

Shipping and Delivery

Q: How long does it take to receive my order?

A: The delivery time depends on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days. After processing, the estimated delivery time is as follows:

  • Standard Shipping: 7-10 business days
  • Express Shipping: 3-5 business days

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the courier’s tracking service.

Returns and Refunds

Q: What is your return policy?

A: We have a hassle-free return policy. If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. Please review our Return Policy page for more detailed information on eligibility and the return process.

Q: How long does it take to process a refund?

A: Once we receive the returned item(s), we aim to process the refund within 5-7 business days. The refunded amount will be credited back to the original payment method used during the purchase.

Contact Us

If you have any other questions or need further assistance, please don’t hesitate to contact our friendly customer support team. We are here to help you.

In summary, our Frequently Asked Questions page provides answers to common queries about our business, ordering process, shipping, returns, and refunds. We strive to address our customers’ concerns and make their experience smooth and convenient. If you have any additional questions, please reach out to us through phone, email, or live chat. We look forward to assisting you!