Return and exchange policy

Thank you for shopping at CityMShop, your trusted destination for smart home products. We strive to provide you with high-quality items and the best shopping experience. However, we understand that there may be instances when you need to return or exchange a product. Please read our return and exchange policy carefully to ensure a smooth process.

Returns and Exchanges Eligibility

a. Return Eligibility:

Returns are accepted within 30 days from the date of purchase.
The product must be in its original condition, including packaging and all accessories.
Returns are accepted for items that are unused, unopened, and in resalable condition.

b. Exchange Eligibility:

We accept exchanges for defective or damaged products within 30 days from the date of purchase.
Exchanges are available for items that are in unused condition and come with all original packaging and accessories.

Non-Returnable and Non-Exchangeable Items

Certain items are non-returnable and non-exchangeable. These include:

Consumable products such as batteries.
Products that have been opened and used, unless they are found to be defective.
Personalized or customized items.
Items that are returned without the original packaging and accessories.
Return and Exchange Process

a. To initiate a return or exchange, please contact our Customer Support team at
Email:support@citymshop.com or
phone: +1(818)650-9643

Provide your order number, a description of the issue, and any relevant photos if applicable.

b. Our team will review your request and provide instructions for returning the product or receiving an exchange.
If your return is accepted, we will send you a returns form, along with instructions on how and where to send your package. Items sent back to us will not be accepted without first requesting a return.

c. For returns, once we receive and inspect the item, we will issue a refund to your original payment method within10 business days.

d. For exchanges, once the defective or damaged item is received and inspected, we will send a replacement item to you.

Refund Policy

Refunds will be processed to the original payment method.
Shipping and handling fees are non-refundable unless the return is due to a CityM Shop error.
It may take 5 business days for the refund to reflect in your account, depending on your payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a CityM Shop error.
Warranty Information

Many of our products come with manufacturer warranties. Please check the product listing or packaging for warranty details. If you encounter an issue covered by the manufacturer’s warranty, contact the manufacturer directly.
Contact Us

If you have any questions or need assistance, please feel free to reach out to our Customer Support team

at -Email : support@citymshop.com

or phone :+1(818)650-9643

CityMShop reserves the right to update or modify this return and exchange policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically to stay informed about our guidelines.

Thank you for choosing CityMShop for your smart home product needs. We appreciate your business and aim to provide you with exceptional service.