Dark Light

Terms and Conditions

Terms and Conditions — Citymshop

Last Updated: 01-01-2022

Welcome to Citymshop (“we”, “us”, “our”). By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our website.

If you do not agree to these Terms, you must not use the Citymshop website or services.

1. About Us

Citymshop is an online retail store offering a curated selection of household goods, smart home devices, camping equipment, and garden supplies.
Registered Business Name: Citymshop
Website: www.citymshop.com
Email: support@citymshop.com
Phone: +1(818)650-9643

2. Eligibility

To use our website and place orders, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction.
  • Have legal capacity to enter into binding contracts.
  • Be purchasing goods for personal or lawful business use.

We ship products to locations within the United States and European Union countries.

3. Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we cannot guarantee that:

  • The information is error-free, complete, or current.
  • Colors displayed on your screen fully match the actual product.

Citymshop reserves the right to modify product information, availability, and pricing at any time without prior notice.

4. Pricing and Payment

All prices are listed in USD or EUR, depending on your region.
Prices may include or exclude applicable taxes, depending on local regulations.

We accept the following payment methods:

  • Credit/Debit Cards
  • PayPal
  • Other payment providers listed at checkout

By providing payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate and valid.

5. Order Processing and Acceptance

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance. An order is considered accepted only when:

  • We have processed and dispatched the products, or
  • We send a formal acceptance notice.

We reserve the right to cancel or refuse any order for reasons including:

  • Product unavailability
  • Errors in pricing or descriptions
  • Suspected fraudulent activity
  • Violation of these Terms

6. Shipping and Delivery

Citymshop ships to all U.S. states and EU member countries. Shipping times and rates vary depending on:

  • Destination
  • Shipping method
  • Product availability

Estimated delivery times provided at checkout are approximate and not guaranteed. We are not responsible for delays caused by customs, carriers, or unforeseen circumstances.

Customs and Import Duties (EU and International Orders)
Buyers are responsible for:

  • Any customs duties
  • VAT not prepaid at checkout
  • Local import taxes or fees

7. Returns and Refunds

We offer a [Insert Number]-day return policy from the date of delivery, subject to the following conditions:

  • Items must be unused, in original packaging, and in resellable condition.
  • Certain items (e.g., personal care items, opened electronics, used outdoor equipment) may be non-returnable for hygiene or safety reasons.
  • Return shipping costs may apply unless the product was defective or incorrectly shipped.

Refunds will be issued to the original payment method once the returned item is inspected and approved.

For more details, see our Return & Refund Policy.

8. Warranty

Some products may include manufacturer warranties. If applicable, warranty terms will be provided with the product or listed in the product description.

Citymshop does not provide additional warranties unless explicitly stated.

9. Prohibited Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with site functionality or security
  • Engage in fraudulent activities, including unauthorized purchases
  • Upload or transmit harmful code, malware, or spam

We reserve the right to suspend or terminate accounts engaging in prohibited activities.

10. Intellectual Property

All content on the Citymshop website—including logos, product descriptions, images, graphics, and text—is the property of Citymshop or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Citymshop is not liable for:

  • Indirect, incidental, punitive, or consequential damages
  • Loss of data, profits, or business resulting from your use of the site
  • Delays, errors, interruptions, or unauthorized access to your data

Our total liability for any claim related to your purchase or use of our services will not exceed the total amount paid for the product(s) at issue.

12. Compliance With U.S. and EU Regulations

We comply with:

  • Applicable U.S. consumer protection and e-commerce laws
  • Relevant EU directives on online sales, consumer rights, and data protection (including GDPR)

Users within the EU have:

  • A right to withdraw from purchases within 14 days
  • Additional protections regarding data privacy and consumer rights

See our Privacy Policy for full data processing details.

13. Privacy and Data Protection

Your privacy is important to us. We collect and process personal data in accordance with:

  • U.S. privacy regulations
  • The EU General Data Protection Regulation (GDPR)

For more information, see our Privacy Policy.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content
  • Privacy practices
  • Accuracy
    of these external sites.

You access third-party sites at your own risk.

15. Changes to These Terms

Citymshop may update or revise these Terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of:

  • The United States, for customers residing in the U.S.
  • The European Union, for customers residing within the EU

Any disputes shall be resolved in the courts located in the applicable jurisdiction.

17. Contact Information

If you have questions about these Terms, please contact us:
Email: support@citymshop.com
Phone:+1(818)650-9643
Address: [Insert Business Address]