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Terms and Conditions

Last updated: 01/01/2024

Welcome to CityMShop! These terms and conditions outline the rules and regulations for the use of our website, services, and products. By accessing or purchasing from CityMShop, you agree to comply with the following terms and conditions.

1. General Information

CityMShop, founded in 2016, specializes in smart home products, including but not limited to lighting, kitchen and bathroom accessories, home garden decorations, and smart gadgets. Our products are available for both the American and European markets.

2. Use of Website

By accessing this website, you confirm that you are at least 18 years old, or accessing the site under the supervision of a parent or legal guardian. You agree to use the website in accordance with these Terms and Conditions and any laws and regulations that apply in your jurisdiction.

3. Orders and Payment

  • Order Acceptance: All orders are subject to availability and acceptance by CityMShop. We reserve the right to refuse or cancel any order for reasons such as pricing errors, product availability, or potential fraud.
  • Pricing: All prices listed on our website are in USD or EUR, depending on your location. Prices are subject to change without notice. Taxes and shipping fees may apply and will be displayed at checkout.
  • Payment Methods: We accept major credit cards, PayPal, and other online payment methods. Payment must be made at the time of purchase. By providing your payment details, you represent that you are authorized to use the payment method.

4. Shipping and Delivery

  • Shipping Policy: We offer international shipping to various countries, including the U.S. and European Union. Shipping costs will be calculated and displayed at checkout.
  • Delivery Time: Estimated delivery times vary depending on the destination and product availability. We strive to process and ship orders within 1-3 business days, but delivery may take up to 15 business days for international orders.
  • Customs and Duties: For orders outside the U.S., additional customs duties or import taxes may apply. These are the responsibility of the customer, and City M Shop is not liable for any delays due to customs clearance.

5. Returns and Refunds

  • Return Policy: We offer a 30-day return policy on most items, provided they are unused and in original packaging. To initiate a return, please contact our customer service team at
  • Email: support@citymshop.com
  • +1(818)650-9643
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Original shipping costs are non-refundable.
  • Non-returnable Items: Certain products, such as custom or personalized items, are not eligible for returns. Clearance items are final sale and cannot be returned.

6. Warranty

All smart home products purchased from CityMShop are covered by a limited warranty, which guarantees the product will be free from defects in materials and workmanship for 1 year from the date of purchase. This warranty does not cover damage due to improper use, normal wear and tear, or unauthorized modifications.

7. Intellectual Property

All content on this website, including but not limited to product descriptions, images, logos, and designs, is the property of CityMShop and is protected by copyright and trademark laws. You may not reproduce, distribute, or otherwise use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, CityMShop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. This includes but is not limited to loss of profits, data, or other intangible losses.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States and the European Union, depending on your location. Any disputes arising out of these terms shall be resolved in the courts of the respective jurisdiction.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our website or services after any changes constitute your acceptance of the new terms.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

By using our site and purchasing from CityMShop, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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